Support

Write to us

For any problem write to info@stars.srl.

We reply in English and Italian, usually within two working days.

If you’re writing about a problem with the app, tell us your phone model and system version.

How do I connect with someone?

Everyone has a personal code, in the form OKAY-XXXX-XXXX.

In the Contacts tab tap “Add a contact” and enter the other person’s code, or send yours from the Invite tab, even to someone who doesn’t have the app yet.

The link goes both ways: you both see each other, up to 20 contacts each, and either of you can remove it.

I’m not getting notifications

On iPhone: check in Settings › Notifications › I’m Okay that they’re allowed, and that a Focus mode isn’t blocking them.

On Android: check in your phone’s settings, under Apps › I’m Okay › Notifications, that they’re allowed.

Some Android phones stop apps to save battery: exclude I’m Okay from battery optimisation.

The app’s settings include a step-by-step guide for Samsung, Xiaomi, Huawei, Oppo, OnePlus, Vivo and others.

Then send a test notification to yourself or to a contact, to see whether it really arrives.

I’m Okay can’t work when the phone is off, flat or offline.

How do check-in times and automatic alerts work?

They’re optional.

In settings you choose up to three times a day, the days and a grace period.

A reminder arrives before the time, and if you don’t tap “I’m okay” by the time plus the grace period, your loved ones get an alert with your last location.

Location is only used around your check-in times, “Back by” and SOS, never with an ordinary “I’m okay”: the details are in the privacy policy.

I’ve changed phone: how do I get my account back?

If you had linked Apple, Google or your email, open the app on the new phone, tap “I already have an account” and sign in the same way: you get back your code, contacts, times and plan.

If you hadn’t linked it, ask one of your contacts to create a “relink” code for you from your card: it’s valid for 15 minutes.

Subscription and free trial

The three-day trial starts by itself when you sign up, with every feature and no card needed.

After that the subscription costs €0.99 a year and renews automatically.

Cancel on iPhone: Settings › your name › Subscriptions › I’m Okay › Cancel Subscription.

Cancel on Android: Google Play › your profile › Payments & subscriptions › Subscriptions › I’m Okay › Cancel subscription.

Refunds are decided by Apple and Google: on iPhone at reportaproblem.apple.com, on Android from the order page in Google Play.

A GIFT-XXXX-XXXX gift code goes in Settings › Your plan › “I have a gift code”.

How do I delete my account?

From Settings › “Delete account”.

Your name, code, contacts, times and alerts are permanently deleted.

Deleting your account doesn’t cancel your subscription: cancel it first from the store, as explained above.

If you no longer have the app, email info@stars.srl from the address linked to your account, or tell us your personal code, and we’ll delete it for you.